All payments must be received prior to event.  

Invoiced payments must be made with immediate payment terms. Bookings for invoiced payments will be done manually by Puzzle centre directly.

Cancellations made in writing to Puzzle Centre by Thursday 17th October 2017 will be refunded, in the following proportions

Over 18 weeks notice of cancellation – full refund – minus admin fee of £20

Over 14 weeks notice of cancellation – 80% of cost refunded

Over 10 weeks notice of cancellation – 65% of cost refunded

Over 6 weeks notice of cancellation – 50% of cost refunded

Over 2 weeks notice of cancellation – 20% of cost refunded

Less than 2 weeks notice of cancellation – no refund.

However, organizations may change the name of the delegate at any time.  If you do not cancel and do not attend, no refund will be made.  If for reasons beyond the control of the Puzzle Centre, the conference is cancelled then conference fees will be refunded after deduction of expenses already incurred.