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Estates Drama For Training 09:30-12:30 28/03/2017

Tuesday March 28th 2017
Lakeside Arts Centre

Ticket Quantity
Drama For Training 09:30-12:30 28/03/2017
Free
Estates Drama For Training 09:30-12:30 28/03/2017
 
 


This isn’t a training course.  We have no grand theories about what makes customer service better, nor do we expect you to sit through lots of boring PowerPoint slides or patronising videos showing you how to provide customer service.


When

Starts: Tuesday, March 28th 2017 at 9:30am
Ends: Tuesday, March 28th 2017 at 12:30pm

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Timezone: Europe/London
Bookings close: March 28th 2017

Where

Lakeside Arts Centre
The University of Nottingham
University Park

University Park
Nottingham
NG72QL
United Kingdom
 

Contact details

This event is organized by The University of Nottingham.

Telephone (0115) 823 2888
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Information

Background

We already know that you provide great services to students and Drama for Training helps to celebrate your success.  We also know, that no matter how good you are, things don’t always work out the way we want. 

Using real situations which were identified by staff and students working together, the students will act out some really tricky service situations and we will challenge you to provide some solutions.

The Drama Bit

A group of real, current,  living and breathing Undergraduate Students who use your services every day will act out some difficult customer service stories.    Using your suggestions, the scenario will be acted out again and together we will explore what practical things can be changed to provide better service.

The Audience Bit

We want you to tell us what works and how to improve customer service. To help you do this you will work in groups, be encouraged to ask the actors questions and for those actors who you really want to quiz we can put them in the ‘hot seat’ or make them share their thoughts and motivations through the ‘thought bubble’ process.

The Admin Bit

Ten dates are available with early and late starting times across different University Campuses. Your supervisor will arrange with you the performance you can attend and you will be issued with a ticket to gain entry.


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