1. These terms and conditions shall represent a legally binding contract between the parent (the
“Client”) and Tinies (”Tinies”). These terms govern the relationship between Tinies and the Client and the use of a holiday club/after school club located at Tinies Plymouth Holiday Club (“the Club”).
Fees
2. All relevant fees accompany these terms and conditions and are set out in the attached flyer. Fees are payable at the time of a Client booking a child or children into the Club, but in any case prior to the child entering the Club. If payment is not received then Tinies can issue an invoice which is payable within 14 days from the date of any invoice. Tinies reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 on amounts unpaid at the rate of 8% per annum above the base rate from time to time of the Bank of England from the date payment should have been made until the date of payment. In addition Tinies reserves the right to reclaim any costs (including debt collector’s fees) incurred as a result of chasing for payment. Failure to pay any fees will result in the Client being barred from using the Club until payment has been received.
3. Late Collection Fee/Early drop off fee: if a Client is late in collecting their child, or drops their child off before the official opening time of the Club, then Tinies will charge the Client a late collection fee of £10 per 10 minutes
4. Cancellation: in the event that a Client books a child into the Club, but then cancels, the Client will still be required to pay a fee if the Client cancelled less than 7 days before the child was due to attend the Club.
5. Funded Childcare:
5.1 If a Client is entitled to funded childcare, then during the holidays a Client can book their child/ren into places at the Club. The Client can choose any 2 weeks throughout the summer school holidays which do not have to be consecutive. The Client cannot stretch the hours over more than 2 weeks.
5.2 A Client can book any 2 standard day sessions (9.30am to 4.30pm) between Monday to Thursday (not
Fridays) which uses up 14 hours each week.
5.3 The Client then can choose 3 options with the left-over hour:
a) ‘choose to lose’ the final hour and not take it; or
b) use the final hour towards a 3rd day in the week, any session, and pay the difference; or
c) ‘stitch’ on the final hour and make a standard day an extended day (8am to 5.30pm) and
pay the difference. 5.4 If a Client books a place and then does not turn up or cancels (whether due to sickness or any other reason), then the Client loses that funded place and cannot re-book in another week.
5.5 If it transpires that the Client is not entitled to 15 hours of funded places, or has overclaimed their allowance, then the Client will be charged at the normal rate as per the flyer accompanying these terms and conditions.
5.6 If a Client books any additional sessions on top of the 15 hours funded, then the Client is liable to pay the normal rate as per the flyer.
Obligations of the Client
6. The Client is required to sign in their child or children each time they use the Club, and sign out again at the end of the day. In addition, the Client must complete the following documents and return these to Tinies before booking their child into the Club:
a) child registration form;
b) a parent declaration form if the Client is booking a funded place.
7. The Client must inform Tinies if there are any changes to the health of a child. If Tinies is not informed and discovers a change, Tinies reserves the right to bar the Client and the child from the Club. It is vital that the Client informs Tinies of any allergies that the child suffers from and keeps Tinies up to date
of these allergies. Tinies cannot be held responsible for any incident that occurs at the Club which involves
a child who is suffering from a condition or allergy of which Tinies were not aware.
8. Tinies is unable to take any child that is sick on the day they were due to attend the Club. In addition,
a child cannot be allowed to attend the Club if they are suffering from any contagious or infectious condition
of any kind, and that child will not be allowed to return to the Club until a doctor’s letter is received saying
that the child is no longer suffering from that contagious or infectious condition (for example chickenpox,
measles, conjunctivitis, hand-foot-mouth).
9. The Client must immediately inform Tinies if a child has vomited or had diarrhoea in the last 24
hours. A child cannot be allowed to attend the Club if they have vomited or had diarrhoea within the last 24
hours.
10. If a child has to take any medicine whilst at the Club, the Client must complete a medical consent
form if Tinies need to administer any medicines to a child (which includes prescribed and over the counter
medicine) and the Client must inform Tinies if the child has been given medicine (and the timings) prior to
coming to the Club. If medicine is to be administered, it must be brought in to the Club and handed to a
Tinies staff member, with the medicine clearly labelled with the child’s name together with instructions on
when and how to administer the medicine. Tinies cannot accept children who require evasive medical
treatment (such as an Epipen or Insulin) without prior knowledge, in order to make arrangements for a
qualified practitioner to deliver training. Letters of consent from a child’s GP and parents will also be required.
11. The Client must inform Tinies of any changes to contact details, emergency contact details, GP
details etc and to keep Tinies informed as to the identity of the person or persons who are authorised to
collect the child from the Club. If the person collecting the Client’s child is not usually responsible for
collecting the child then Tinies will require proof of identity. If Tinies is not reasonably satisfied that an
individual is allowed to collect a child, Tinies will not release the child into their care.
12. Provision of packed lunch/snacks: The Client is required to provide each child with a packed
lunch and snacks. The packed lunch must be brought in with the child’s name on the container or bag, and
should be contained within a cooler bag or with an ice pack. Please note that no snacks or food should
be provided that contain nuts in case any child at the Club suffers from a nut allergy.
13. Any child coming to the club should not bring with them any toys or expensive items such as phones,
tablets etc. Tinies accepts no responsibility for damage to or loss of such items if they are brought to the
Club.
14. During the summer months, or when the forecast indicates strong sun, the Client must administer
sun cream to their child before coming to the Club and provide Tinies with sun cream to apply during the
day. However, the Client is asked not to apply cream that contains nut oil eg arachis, in case of any nut
allergies at the Club. The child must also bring a sun hat to the Club. Tinies accepts no responsibility if a
child does not wear a sun hat whilst playing outside at the Club and Tinies reserves the right to keep a
child indoors and in the shade if Tinies deems the child to be a risk of getting sunburn or sunstroke.
Retention of Tinies Staff
14. A Client is not allowed to approach Tinies staff at the Club, directly or indirectly, with a view to employing
them privately. If a Client does directly employ a Tinies staff member, then the Client will be liable to paying
Tinies a fee representing 20% of the relevant member of staff’s gross annual salary.
Liability and General Terms
15. Tinies cannot accept any responsibility for children contracting contagious or infectious illnesses,
conditions or diseases whilst at the Club.
16. Tinies accepts no responsibility for any loss suffered by the Client arising directly or indirectly as a
result of the Club being temporarily closed or the non-attendance of a Child at the Club for any reason.
Tinies accepts no responsibility for children whilst in their parent’s care on the Club’s premises.
17. Tinies is not liable for any economic loss of any kind, or for damage to the child’s or Client’s property
(including buggies, prams, toys, books, clothes or equipment), or for any loss resulting from a claim made
by a third party or for any special, indirect or consequential loss or damage of any kind.
18. Tinies reserves the right to fully implement a Safeguarding Policy where Tinies believes there is a
safeguarding issue regarding a child of the Client but arising outside of the Club. Tinies has an
obligation/duty of care to report any instances to the relevant authorities where Tinies considers that a child
may have been neglected or abused. Tinies may do so without a Client’s consent and / or without informing
the Client.
19. From time to time Tinies may have photographs taken of the children who attend the Club. These
photographs may be used for promotional purposes. If a Client does not wish a child to be included in these
photographs, the Client should write to Tinies informing them of this.
20. These terms and any dispute or claim arising in connection with them shall be governed by English
law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim
arising in connection with these terms.
21. Data Protection: Tinies may from time to time contact the Client about special offers and new
products/services, unless the Client has told Tinies that they do not wish to receive any such communication.