Cancellations and changes to bookings
If we cancel your Event in its entirety, you will be entitled to a full refund for the purchase price of the Event.

In the event of total closure, any Events booked on the day of closure will be exchanged or refunded by Puddingstone Distillery at the price paid for them, but no further compensation will be paid.

If you do not arrive for an Event, tickets cannot be exchanged or refunded unless at the discretion of Puddingstone Distillery management.

A full refund will be given if we receive notification of a cancellation 72 hours prior to the Event. After 72 hours no refund will be given unless we are able to re-sell the tickets. 

Where possible we will move your booking to another date if places are available.

Your obligations
Upon booking tickets for an Event, you warrant that:

• you are 18 years old or over
• all details you have provided for yourself or other guests are correct to the best of your knowledge
• the total amount for the booking is to be paid for at the time of booking for mixed group tours
• You will abide by these Booking Terms and Conditions.

Conditions of entry to the Event
All Events are subject to availability and may be altered or cancelled at any time. On arrival, you must show the confirmation email for your party, because proof of payment is required prior to entry to the Distillery.

All visitors may be subject to an age check on arrival at the Distillery, so visitors should bring photo identification (‘ID’) to the Distillery. We operate a Challenge 21 policy. If our staff believe or suspect any visitor who wishes to consume alcohol is under 21, that visitor will be asked to produce photo ID. In that event, if you cannot produce valid photo ID, you will not be served and you may be asked to leave the Distillery. Valid photo ID in this case can be a photo driving license (provisional and full) or passport. We cannot accept photos of these documents as proof of ID.

We cannot accept any guests under the age of 18.

Tour events involve the sampling and consumption of alcohol and as such we would encourage guests to use public transport, taxis or arrange drop offs and pick ups where possible. Vehicles cannot be left overnight at Puddingstone Distillery.

Please see our full terms and conditions here https://puddingstonedistillery.com/tours-terms-conditions/

Please see our full privacy policy here https://puddingstonedistillery.com/cookies-privacy-policy/