Frequently Asked Questions (FAQs) for the Alice in Wonderland at Chiddingstone Castle

Where is the event taking place?

Chiddingstone Castle, Hill Hoath Road, Chiddingstone, Edenbridge, Kent TN8 7AD.

How do I get there?

Chiddingstone Castle is best reached by car. Please park in our Car Park which is no more than 75 meters from the main North Door of the Castle. There are designated parking spaces for Blue Badge holders, and visitors with disabilities can be dropped directly at the main North Door if necessary. If travelling via train, the nearest stations are Penshurst, Cowden, Edenbridge, Sevenoaks, Hildenborough and Tonbridge. You will need to pre-book a taxi if you are travelling to any of these stations as not all have taxi ranks.

Do I have to stay with my child/children?

Yes, children must be accompanied by a paying adult and if you are planning to bring groups of children, please ensure there is an adult per five children.

Adults can stay with children and be non-participating spectators of the special activities or they can visit our Tea Room and grounds, but will need to remain on site and be responsible for the safety of their children and those in your care.

When do I need to arrive?

Please arrive for a prompt start of either 11.00 or 14.30, the doors will open and all guests will be admitted at once. Please note, there will be no prior admission.

How long does the event I am paying for last?

Your ticket allows you access to the Wonderland for the time specified on the ticket only. Morning admission from 11.00 – 1.30, Afternoon admission from 14.30 – 17.00.

Do I get to visit the exhibitions at Chiddingstone Castle?

Your ticket allows you to attend the Wonderland activities during the hours stated on your tickets. Some of these activities may take place within some of the historic exhibition rooms of the Castle but other rooms will be closed and the museum collections will not be available for viewing on these days.

What do I need to bring?

Please bring a printed copy of your ticket.

What should we wear?

It is not compulsory but we do encourage participants to get in the spirit of the day and dress up. There will be a small prize for a few best dressed guests, as chosen by The Mad Hatter.

Will I be able to eat and drink?

The Tea Room will be open serving a selection of refreshments for adults and children, including children’s packed lunches. You will be able to enjoy these in our Tea Room or our designated picnic area.

Safeguarding of children

Chiddingstone Castle will be working with Little Foot Events Production Company to deliver this event. All members of the production company are DBS checked.

Medicines and medical needs

As with all our events, there will be a member of staff on site who is First Aid trained. Any children with specific medical needs should be accompanied by an adult as we will not take responsibility for distributing medicines or minding children with specific needs.

Ticket refunds

If for any reason you are no longer able to attend the event, you will need to send an email to support@liveit.io with the booking reference number to get a refund. If your ticket is refunded then it will not be valid when scanned on entry. Please note that tickets are non-refundable after 5^th April 2018.

Photos (we would like the right to use your image unless you don’t want us to)

We always encourage visitors to take and share photos whilst at Chiddingstone Castle and at our Special Events. We do however request that the taking of these photos does not interrupt the event or distract participants. The photos you take and share will remain the property of you but may be used by Chiddingstone Castle to promote the event in the future.

Registered Carers

If you are a Registered Carer you will be entitled to a ticket if arranged in advance, please contact support@liveit.io to make arrangements.