Retention Retention Retention

Learn about the 3Rs, get your members to stick around longer

Tuesday, 9th October 2018 at 10:00am – Doors open at 9:30am
The Oxfordshire

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  Accommodation Monday 8 Oct

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Good Membership Retention is key to the success of your club. 

Retention, Retention, Retention is a dedicated retention conference focused on providing health club operators and gym owners with data insight and expert advice focused on improving member retention.

Founded by GGFit, the convention runs every spring and autumn. Guy Griffiths is an authority in membership retention, and will be joined by other industry experts to educate and share best practices that you can implement in your club.


  • Retain your Staff, Retain your Members! (Alina Cooper; FitLinks)
    How to attract top talent by focusing on your brand and the employee experience. Creating a professional and streamlined onboarding process, and how improving staff retention has an impact on member retention.

  • New Member dreams, fears, promises and lies (Guy Griffiths)
    A different approach to the new member journey that will wow your joiners and keep them coming back for more, with their friends!

  • Making Sense of Customer Feedback (Paul Roberts, MyCustomerLens)
    Why we need more feedback, and how to get more. Creating actionable insights, and turning insight into impact.

  • Reviews & Fitness Tests; and the cornerstones of great retention (Guy Griffiths)
    Keeping your active members active, ensuring they stay motivated and engaged, and measuring your effectiveness. 

  • Solving the Access Control Issue (Adam Whitchurch, CustomerClever)
    Making it easier to access a leisure centre, detect and count members, stimulating conversations, and security.

You will get a wealth of ideas, tips, and tricks to get more members into your club, and get them to stick around longer. We want to help you to help your members to get fitter and healthier.

Feedback from previous Sales & Retention Conventions:

  • I liked that they were short sharp sessions and variety of speakers.
  • The overall feeling was of good value and I really appreciate that the slides are shared.
  • The whole day was great, fantastic presenters and relevance, an eye opening experience.
  • Very informative and detailed, would definitely go again.
  • I came away with lots of idea to put in place in my clubs and ideas of what I'd like to change.
  • Great to learn how the focus on how the internet is changing the customer's behaviour and ways we can alter the sales process accordingly.
  • All of the topics were very relevant, lots of lessons to take away both from the presenters and from other attendees.
  • Great idea to split up those from the same organisations onto different tables.
  • A very valuable day, thank you.
  • Really good. Great to see how selling has changed and is more customer-centric. Examples were great, helped understanding. 
  • Extremely helpful with ideas we can take back to site and implement to improve our processes. Also explanations of why we do things, how we measure it and what this means to our business growth.
  • Great ideas to implement for retention and terminology used.
  • Different retention content than heard before, so took lots of notes.
  • Lots of facts and figures, gets you thinking about things more. Clear and Simple charts, Good interaction.
  • Really good overview of sales and retention. Pieced everything together. Perfect for me trying to help up-skill my teams in understanding how the two fit together.

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Starts: Tuesday, October 9th 2018 at 10:00am
Doors open: 9:30am
Ends: 4:30pm

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Timezone: Europe/London
Bookings close: October 8th 2018


The Oxfordshire
Rycote Lane
Milton Common

United Kingdom

Contact details

This event is organized by GGFit.

Visit the website for full details
Telephone 020 7617 7531
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As well as great conference rooms, quality catering, and golf and fitness facilities, one of the major strengths of The Oxfordshire is its location. The club is centrally located in the UK, just outside Oxford...

  • Just 5 minutes from M40 Junction 7 (from London).
  • Just 10 minutes from M40 Junction 8a (from Birmingham).
  • By Rail, 5 minutes from Haddenham and Thame Parkway (on the Marylebone to Birmingham route).

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