Monday December 23rd 2019
– Doors open at 12:30pm
St Matthews Academy
1.1 Each ticket has an allocated seat within the auditorium, please stick to allocated seating. If you are unsure where you should be seated, please ask and someone will escort you to your seat.
1.2 If you are in the wrong seat and a member of staff or a performer asks you to move, please comply so the show can be started promptly.
1.3 If you are late to a performance then you will not be allowed to be seated until the a suitable break or interval and no refund will be given. This is out of courtesy to the actors and other audience members.
1.4. Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.
(See section 10)
2.1 All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Ticket(s) constitutes agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Please notify us of any access requirements at the time of booking. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.
2.2 It is your responsibility to check your Ticket(s) as mistakes cannot always be rectified after purchase. Please check your Ticket(s) on receipt carefully and contact us immediately if there is a mistake.
2.3 We and the Event Partner(s) reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.
2.4 Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.
2.5 Possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.
2.6 Any Ticket cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Partner(s), provided that even if such consent is obtained, use of Our trade marks and other intellectual property is subject to Our prior consent.
2.7 You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket transaction which We reasonably suspect to have been made in breach of these provisions without any notice to You and any and all Ticket(s) purchased as part of such transaction will be void.
2.8 The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices are inclusive of any applicable taxes a (where applicable) but exclusive of any per transaction and per Ticket booking fee.
2.9 No order will be accepted until We have received full payment in cleared funds. We reserve the right to cancel any booking which We reasonably suspect to have been made fraudulently.
3. CHANGES TO EVENT
3.1 The Event Partner(s) reserves the right to make alterations to the published Event programme where reasonably necessary. Where such alteration is a material change (as described in clause 5), You will be entitled to claim a refund in accordance with clause 5.
4. CANCELLED/RE-SCHEDULED EVENTS
4.1 It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
4.2 It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
5.1 If you are unable to attend the Event through no fault of Ours, we can offer a ticket exchange facility, subject to availability
5.2 In order to obtain an exchange you must contact us 48 hours before the Event. Ticket(s) can be exchanged for a seat of the same value, within its current run at the same Venue and may be subject to a per ticket exchange fee of £1. If a discount has been applied to the Ticket(s), then this will only be honoured within the original terms and conditions of the offer. If the Event has been booked through us for a Promoter then an exchange may not be offered and we would refer You to the Promoter’s own terms and conditions of sale. Resale of these Ticket(s) cannot be guaranteed and is subject to a per ticket administrative charge of £1.
5.3 Where an Event is cancelled or rescheduled by the Venue or Promoter Where an Event is cancelled or rescheduled due to circumstances beyond Our control, you will be entitled to a refund or exchange.
5.4 A 'material' change to the programme of the Event is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.
5.5 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the Event, You must bring this to Our attention as soon as possible upon becoming aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price paid by You to Us for such Ticket, inclusive of any applicable taxes a (where applicable) but exclusive of any per transaction and per Ticket booking fee.
5.6 Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash.
5.7 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Department for Business Innovation and Skills
6.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Unless otherwise stated in this clause, Our and the Event Partner(s)’ liability to You in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by You including the per Ticket applicable taxes a (where applicable) but exclusive of any per transaction and per Ticket booking fee.
6.2 Neither We nor the Venue nor the Event Partner(s) will be responsible for any loss, injury or damage to any person (including You) or property howsoever caused (including by Us and/or by Event Partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by Us or the Event Partner(s); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions and/or any terms and conditions of the Event Partner(s).
6.3 Nothing in these Terms and Conditions seeks to exclude or limit Our or the Event Partner(s)’ liability for death or personal injury caused by Our or the Event Partner(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
7. USE OF DETAILS AND DATA PROTECTION
8. RESALE OF TICKETS
8.1 You may not resell or transfer a Ticket. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is grounds for seizure or cancellation of that Ticket.
9. VOID TICKETS
9.1 Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.
10. CONDITIONS OF ADMISSION AND ATTENDANCE
10.1 The management of the Venue reserves the right to refuse Ticket holder’s admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
10.2 The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the Venue is under the influence of drugs or has consumed an excessive amount of alcohol; or
4) fails, when required, to produce proof of identity or age; or
5) obstructs gangways, access-ways, exits, entrances or staircases, congregates in non-designated areas or seeks entry to stands or seats for which he/she does not hold a Ticket.
10.3 You must comply with instructions and directions given by Venue staff and stewards.
10.4 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
10.5 Children are classed as ages 0 months to 15 years inclusive
10.6 Babes in arms shall be admitted free of charge to those shows they may attend (children’s shows and pantomimes only). Babes in arms shall be required to take part in the head count. They will not require their own ticket, but We must be notified when purchasing tickets how many children per booking will be ‘in arms, or prams etc - not in their own seat’, as to comply with safety regulation.
10.7 Children must be supervised at all times and supervision of children shall be by not less than 1 adult per 10 children. The Management reserves the right to ask parents / supervisors to remove children if, in the opinion of the Management, they are causing a disturbance.
10.8 Please do not allow children on the performance area unless invited by a cast or staff member.
11. RESTRICTIONS AND PROHIBITIONS
11.1 The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recording equipment, recordings, tapes, films or similar items may be confiscated and destroyed or deleted. Any recording made of an Event in breach of these conditions shall belong to the Event Partner(s). The Event Partner(s) and Venue will not be liable for any loss, theft or damage to confiscated items.
11.2 By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Event Partner(s) may use such films and recordings (including any copies) without payment.
11.3 Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing material's.
11.4 Mobile telephones and messaging equipment must be switched off during the Event.
11.5 Alcohol may not be consumed. Smoking is not permitted unless within a designated smoking Area (if any).
11.6 The following are not permitted within the Venue:
I) animals (with the exception of assistance dogs);
2) laser pens, fireworks, flares, smoke bombs
3) Your own food and drink (unless permitted by the Venue);
4) bottles, cans or glass containers (unless permitted by the Venue);
5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);and
6) illegal substances.
11.7 The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.
11.8 Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.
11.9 Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.
12. HEALTH AND SAFETY
12.1 Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
13.1 If we delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.
14.1 We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.
15.1 If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
16. EVENTS BEYOND OUR REASONABLE CONTROL (FORCE MAJEURE)
16.1 For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 8.
Who we are?
“PAP” and “Poisoned Apple Productions” (and “we”, “our”, “ours” and “us”) refers to Poisoned Apple Productions, a Theatre and performance group, based in North Ayrshire, Scotland and whose office is at 2 Rennie Business Units, Factory Place, Saltcoats, North Ayrshire Scotland KA21 5LA
2. HOW WE USE YOUR PERSONAL INFORMATION
What information will you collect from me?
When you use our website or other services, we may collect and use your information in several different ways. The main reasons are:
· To perform the requested service or contract with you;
· To comply with our legal obligations
· For our legitimate business interests, which may include but not be limited to, provide information on our shows and services and analyse the use of our websites and services to continually improve your customer experience and our business: and
· You have provided consent for us to collect and process your personal information
Please note that if you choose not to share your personal information with us, or refuse certain contact permissions, we may not be able to provide you with some services that you have asked for.
How and when we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how our website is used, so that we can offer the best possible experience.
We collect information in a number of ways, which are listed below:
· When you register or use our website;
· When you purchase/utilise a product or service on our website, at one of our venues, or by phone;
· When you contact us by any means with queries, complaints etc.;
· When you engage with us on social media;
· When you enter any event, prize draws or competitions run by us;
· When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these);
· When you fill in any forms. For example, if an accident happens in one of our venues, we may collect your personal data to create a report of this incident;
What Personal information we may collect
We will collect personal information that you submit to us when you make use of our website or services and/or you contact us. This information may include, but not be limited to:-
· Your name and contact details
· Your payment information
· Your contact history with us
· Purchase history
How we use the Personal information that you provide us with
· Register you as a user of our website or other services
· To take and fulfil your order for tickets or administer other services or any of our prize draws or competitions which you enter, based on your consent given at the time of entering
· To contact you about any cancellations, amendments or additional information in respect of your ticket order, or any other services that we provide to you
· Tailoring your experience at an event or in our venues
· To take payments and provide refunds, where necessary
· Provide customer service and support
· To respond to your queries, refund requests and complaints
· Sending you information by email, SMS, or post, about our products and services
· Showing you adverts as your browse the web
· Fraud prevention and detection
a. If we discover any criminal activity or alleged criminal activity through our fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities
· Train our staff
· To monitor customer experience and our overall own performance
What about sensitive personal information?
In the course of providing our goods or services to you, we may collect information that could reveal your religious beliefs or information about your health. Information like this is considered “sensitive personal information” under data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
Examples of when we may collect this information could be in the following circumstances:
· If you request special assistance when visiting one of our venues or purchasing tickets, this could reveal information about your health (for example if you ask for a signed performance or require a wheelchair accessible seat).
If you do not allow us to process any of your sensitive personal information, this may mean that we are unable to provide all or part of the services that you have requested from us. Please be aware that in such circumstances, you may not be entitled to cancel or obtain a refund of any price that you have already paid.
Technical Information we collect from you
We automatically collect certain limited information about your device and your visits to our websites which may be considered personal information. This information may include the type of data set out below.
· Device data -the type of device or platform that you use to access our website, such as a computer or mobile device.
· Location data - Your use of our websites and services may generate geographical data, e.g. the location or time zone of a device, or an IP address which we may collect.
· Log data about your visit - Information about your unique visit to our website, such as URLs, your internet service providers, the number and timing of clicks to and from our website, which events you view, page response times, download errors, length of visit to our website pages, page interaction data (e.g. scrolling, clicks and mouse-overs), email engagement rates and activities and methods to browse away from the page.
How we use this Technical Information
· To administer our websites and for our own troubleshooting, analysis, testing, research and statistical purposes
· To improve and optimise our websites and the way content is presented
· Protect our website and your online account
· To allow you to use interactive features of our website
· Postcode data is collected and stored to improve our marketing communications to you
· To measure the effectiveness of advertising, and deliver relevant advertising which matches user interests and preferences
Information we receive from other sources
Certain third parties may provide us with personal information about you. In each case, it is the third party’s responsibility to ensure that is has obtained your consent to share your personal information with us. Where possible, we will ask a third party to confirm that it has the right to pass this information to us.
Third party services
You may give us permission to access your personal information in other third-party services, e.g. you may link your account to Facebook or Instagram, which allows us to access content on these platforms.
How we use third party services data
· To improve and optimise our websites and the way content is presented
· To understand more about you
How we use our Group data
· To deliver products and services to you
· To administer our websites and for our own troubleshooting, analysis, testing, research and statistical purposes
· To improve and optimise our websites and the way content is presented
Our ticketing agents
We sometimes appoint third party ticketing agents to promote and sell our products on our behalf. Where you have purchased one of our products from an agent it will be necessary for the agent to pass your details on to us so that we can fulfil your order. To contact you about any cancellations, amendments or additional information in respect of your ticket order
Collation of Personal Information
3. SHARING YOUR INFORMATION
However, we share your data with other companies as an essential part of being able to provide our services to you:
We may also disclose your personal information to third parties if:
· We are under a duty to disclose or share your information to comply with any legal obligation (for example, a court order); or
· We need to protect our rights, property, the safety of our website users/customers or to help prevent fraud or crime. This may include exchanging personal information with other companies and organisations for the purposes of fraud protection or with governmental and law enforcement authorities.
Anonymised and pseudonymised data
We may anonymise personal information so that you can no longer be identified from such information. We may also pseudonymise your personal information. This allows us to recognise where multiple behaviours are linked, without seeing any personally identifiable data.
4. YOUR INFORMATION AND DIRECT MARKETING
Where you have consented or where we have a legitimate interest, we will use your personal information to contact you via email, SMS, telephone or post (depending on any preferences notified to us) with relevant information about Poisoned Apple Productions, our websites, our products, services, offers and events. Where you have asked to receive information about our corporate partners or sponsors, your personal information will be used by us to send this information to you
How to stop marketing messages from Poisoned Apple Productions
You can stop receiving marketing messages from us at any time. You can do this:
· By clicking on the ‘unsubscribe’ link in any marketing email; or
· By contacting our Customer Care team at firstname.lastname@example.org
Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages. However, please note that it might take a few days for our systems to be updated, so you might continue to receive messages from us whilst we process your request.
Stopping marketing messages from us will not end communications such as updates in relation to your order of tickets or useful information about your visit to one of our events.
5. THIRD PARTY LINKS
Your browsing and interaction on any other website, or your dealings with any other third-party service provider, are subject to that website’s or third-party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website that you visit or third-party service provider that you deal with, and to contact them if you have any questions about their respective privacy policies and practices.
6. KEEPING AND STORING YOUR INFORMATION
Retaining your personal information. We keep your personal information for as long as we require for the purposes for which it was collected (see above). Once the relevant purpose has been satisfied we will securely delete or anonymise your personal information unless we are required to retain a copy of such information under applicable law.
7. HOW WE PROTECT YOUR PERSONAL INFORMATION
We are committed to keeping your personal information secure. We take appropriate technical and organisational measures to ensure the security of all personal information we hold (and endeavour to only work with third parties who provide equivalent protections) in accordance with industry best practices (for example, if you provide us with your credit card information, the information is encrypted to ensure its security). However, please note that there are inherent security implications of disclosing personal information online for which we cannot be held responsible.
Account details. You are responsible for keeping the log in details and password in respect of any account you hold with us confidential at all times.
8. WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
You have rights in relation to the personal information we hold about you, and have the right to:
· A copy of your personal information which we hold about you;
· Request that we correct any personal information that is inaccurate or out of date;
· Withdraw your consent to processing at any time if we have relied on your consent to process your personal information;
· Request in certain circumstances that your personal information is removed from our systems where it is no longer necessary for us to hold your personal information;
· Request in certain circumstances that we transmit your personal information that we hold elsewhere (known as “data portability”);
· Object to us processing your personal information. In this instance, we will stop processing your personal information if we are relying on it for our own or someone else’s legitimate interests, processing it for direct marketing or processing it for research (unless such processing is necessary for the performance of a task carried out in the public interest);
· Restrict the processing of your personal information, if you contest the accuracy of the personal information that we hold about you. This means we must stop any processing activities until we have verified the accuracy of the personal information, or we no longer need your personal information; and
· Contact us directly and be given an explanation about any automated decision-making and profiling that produces a legal (or similarly significant) effect on you.
9. CHANGES TO HOW WE PROTECT YOUR PRIVACY
10. CONTACT US
· Sending an email to email@example.com; or
· Writing to Customer Care at Poisoned Apple Productions, 2 Rennie Business Units, Factory Place, Saltcoats, North Ayrshire Scotland KA21 5LA
· If you have a concern or wish to make a complaint about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (“ICO”). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
Thank you kindly for supporting us and we cannot wait to join you this festive season!