Frequently Asked Questions (FAQs) for the Chiddingstone Castle School of Witchcraft and Wizardry
1. Where is the event taking place?
The School of Witchcraft and Wizardry will take place at Chiddingstone Castle, Hill Hoath Road, Chiddingstone, Edenbridge, Kent TN8 7AD. If you have any problems finding us please call 01892 870347.
2. How do I get there?
Chiddingstone Castle is best reached by car. Please park in our Car Park which is no more than 75 meters from the main North Door of the Castle. There are designated parking spaces for Blue Badge holders, and visitors with disabilities can be dropped directly at the main North Door if necessary. If travelling via train, the nearest stations are Penshurst, Cowden, Edenbridge, Sevenoaks, Hildenborough and Tonbridge. You will need to pre-book a taxi if you are travelling to any of these stations as not all have taxi ranks.
3. Do I have to stay with my child/children?
Children must be accompanied by an adult, with a maximum of four children per adult. Please note, however, that adults will not be able to join in the School activities, but will be able to watch each session.
4. When do I need to arrive?
Please arrive no more than 30 minutes before your allotted entry time to allow for ticket checking and a prompt start, so 10.00 for a 10.30 Morning School, and 13.30 for a 14.00 Afternoon School.
5. How long does the event I am paying for last?
Your ticket allows you access to the Castle and wizarding classes for the time specified on the ticket only. Morning School runs from 10.30 – 13.00 and Afternoon School runs from 14.00 – 15.30.
6. Do I get to visit the exhibitions at Chiddingstone Castle?
Your ticket allows you to attend the four wizarding classes during the hours your event takes place. Although some of these take place within some of the historic exhibition rooms of the Castle, other rooms will be closed and the museum collections will not be available for viewing on these days.
7. What do I need to bring?
Please bring a printed copy of your ticket.
8. What should we wear?
It is not compulsory but we do encourage participants to get in the spirit of the magic and dress up. There will be a small prize for the best dressed student in each class. We are also selling School of Witchcraft and Wizardry T-shirts which can be bought in advance and collected on arrival to wear during the day.
9. Will I be able to eat and drink?
We are selling pre-booked children’s goodie bags which will be pre-made and available to you collect on arrival which you can enjoy in the Tea Room, Castle grounds or take away. As on a Castle public visitor open day, our Tea Room will be open serving a selection of sandwiches, cream teas, cakes and hot and cold drinks, albeit the Castle itself will be closed to visitors. You will not need to pay entry to the Castle to visit the Tea Room.
10. Safeguarding of children
Chiddingstone Castle will be working with Little Foot Events Production Company to deliver this event. All members of the production company are DBS checked.
11. Medicines and medical needs
As with all our events, there will be a member of staff on site who is First Aid trained. As all children are to be accompanied by an adult, this adult will be responsible for children in their care and any specific medical needs. We will not be able to take responsibility for distributing medicines or minding children with specific needs.
12. Ticket refunds
If for any reason you are no longer able to attend the event, you will need to send an email to firstname.lastname@example.org with the booking reference number to get a refund. If your ticket is refunded then it will not be valid when scanned on entry. Please note that tickets are non-refundable after 18 October 2018.
13. Photos (we would like the right to use your image unless you don’t want us to)
We always encourage visitors to take and share photos whilst at Chiddingstone Castle and at our Special Events. We do however request that the taking of these photos does not interrupt the event or distract participants. The photos you take and share will remain the property of you but may be used by Chiddingstone Castle to promote the event in the future.
14. Registered Carers
If you are a Registered Carer you will be entitled to a free ‘Accompanying Adult’ ticket if arranged in advance, please contact email@example.com to make arrangements.