Refunds and Withdrawals

Before the Ride Close Date

If a rider has to withdraw from a ride they must withdraw on line or contact the Ride Organiser, Susan Hawes . The refund is then made against the original credit/debit card by the online system. The online system will email the Secretary with confirmation of details of the withdrawal.
100% of the ride entry fee is refunded, however the credit card surcharge (if paid) is not refundable.
If there are additional charges, which the rider has paid( eg camping, stabling etc), then it should be specified in the online schedule or the ride schedule which charges are refundable.

After the Ride Close Date and Before the ride Start Time

If a rider wishes to withdraws from a ride that they entered online, then they must contact the ride secretary Katie Bedwin. Refunds are only given with supporting proof. The rider must then forward proof supporting their request for a refund within 10 days of contacting the Ride Secretary.

Supporting proof that can be considered is

• a doctor’s note or certificate,
• a signed note or certificate from a Veterinary Surgeon, Chartered Physio or Farrier
• a copy of the horse’s mastercard showing that the horse was eliminated on veterinary grounds not more 16days before the ride date.

If the original entry was online: when supporting proof is received, the Secretary will arrange a refund through the original debit or credit card used to enter the ride on the online system

Ride Cancellation

In the event that the organisers have to cancel the event refunds will be made automatically to the original bookers. We will endeavour to give as much notice as possible.